What you pay, when you pay it, and how to stop.

What each package costs

Prices are in US dollars and exclude any applicable sales tax. Add-on projects are quoted separately and invoiced on their own terms, which we state in writing before work begins.

The setup fee is charged once

Monthly packages carry a one-time setup fee. It covers onboarding, gathering and configuring account access, installing tracking and reporting, and the first build of your campaigns — the work that happens before anything can run.

It is billed one time, together with your first month, and never again for as long as the engagement continues without interruption. Business Boost is a single one-time project and carries no setup fee. If an engagement is cancelled and later restarted, a new setup fee applies, because that work has to be done again.

When payments are taken

• Before work begins: the setup fee and your first month are collected together. Nothing starts until this payment clears.
• Every month after: the monthly fee recurs automatically on the same date, with your authorization, until you cancel.
• Every charge: an invoice and a receipt are emailed to you. You will never be charged an amount you have not already seen in writing.
• Card details: payments are handled by a PCI-compliant payment processor. Cruzian never sees or stores your full card or bank numbers.

Your advertising budget is separate

Where a package includes ad management, your advertising budget is not part of the fee. You decide the amount, it is paid directly to Google, Meta or whichever platform is running the campaign, and every dollar of it goes to that platform.

Cruzian does not mark up ad spend and does not take a percentage of it. We will recommend a budget and tell you plainly what it can and cannot be expected to do, but the money is yours and it stays in your own platform accounts.

If a payment fails

• We email you the same day, and the payment is automatically retried over the following few days.
• You have seven days from the original due date to resolve it. Work continues normally during that window.
• After seven days past due, work pauses. Live campaigns are left running where possible so you do not lose momentum, but new work stops.
• After thirty days past due, we may close the engagement. Restarting later means a new setup fee.

Cancelling

Monthly packages run month to month. There is no long-term contract and no cancellation penalty. To cancel, email hello@thecruzian.com at least 30 days before your next renewal date.

We will finish and hand over the month you have already paid for, send you everything we hold — accounts, access, reporting, work in progress — and take no further payment. Cancelling with less than 30 days' notice means one more monthly charge, and that month is delivered in full.

Refunds

The first seven days are risk-free. If you start a monthly package and decide within seven days of that first payment that it is not right, tell us and we refund it in full — the first month and the setup fee. No questions, no notice period, and we hand over anything we have already built. After those seven days the terms below apply.

• Setup fee: covered by the seven-day guarantee above. After that it is non-refundable, because the work has been done.
• Monthly fees: outside the first seven days, the current month is non-refundable once it has started. We do not pro-rate part-months, and we do not charge for months you have cancelled out of.
• Business Boost: refundable in full any time before the strategy session takes place. After the session, it is non-refundable — the audit and action plan are yours to keep.
• Advertising spend: paid to the platforms, not to us, so refunds are governed by their policies, not ours.

If we have genuinely failed to deliver something a package commits to, say so and we will make it right or refund it. That is not a formal clause so much as how we intend to behave.

Onboarding delays

Kickoff is within five business days of your first payment clearing and our receiving the access we need — typically your website, Google Business Profile, ad accounts and analytics.

If that access is slow to arrive, the delivery schedule shifts by the length of the delay, but the billing date does not move. We will hold your slot and chase you for what we need. If we still cannot start 30 days after the first payment, we will either pause the engagement in writing or refund the unused months, whichever you prefer.

Price changes

If package pricing changes, existing clients keep their current rate for at least 30 days after we notify them in writing. Nobody's price changes without an email first.

The rest of the agreement

These billing terms sit alongside our Terms of Service and Privacy Policy. Where a signed service agreement says something different from this page, the signed agreement wins.